Terms and Conditions


These conditions of sale apply to goods supplied by Abilo Joinery Limited, registered in England and Wales (no.12236437), with its registered office at Unit 9 Justin Road, London, England, E4 8SU (“the Company”). A quotation by the Company constitutes an invitation to place an order. 

Sales of Goods Act 1979


An order is confirmed once all its details are finalized with the Company and the initial payment is made. Upon confirmation and cleared payment, a binding contract is established. Any changes to the order must receive written approval from the Company and may incur a surcharge. Unless specified, this contract excludes plumbing, tiling, electrical, and building works. The quotation also excludes final connections of electrical and water appliances. 

Consumer Contracts Regulations 2013


The Client agrees to pay the contract price in exchange for the Company performing the contract works at the times and in the manner specified in this contract. 

If, during the performance of this contract, the material’s price increases significantly, through no fault of the Company, the price will be equitably adjusted by an amount reasonably necessary to cover such significant price increases. Herein, a significant price increase means any price increase exceeding 10% experienced by the Company from the date of this contract’s acceptance. These price increases should be documented through quotes, invoices, or receipts. The Company shall not be liable for additional costs or damages associated with delivery delays resulting from material shortages or unavailability when not at fault.

Unfair Terms in Consumer Contracts Regulations 1999


Initial Payment: Upon order confirmation, a down payment of 50% of the total purchase price is required. 

Mid-stage Payment: Once the items are assembled, a photograph and an invitation to inspect the products will be sent. At this juncture, an additional 40% of the total amount becomes due.

Final Payment: The remaining 10% is due upon completion. In cases of delivery delays not caused by the Company, the payment remains due unless an exception is made in writing. Late payments may attract an interest of 3% above the UK’s base rate, calculated daily. In the event of non-payment, the Company may either suspend delivery and installation or terminate this contract.

Late Payment of Commercial Debts (Interest) Act 1998


All quotations issued by the Company include site visits unless agreed upon before quotes are issued. 

Additional site visits requested or needed due to the following pre-site visit requirements not being met will incur a charge of £250.00 per site visit. 

Pre-Site measure requirements: 

  • Area should be clear and accessible for a site measure by the Company. 

  • FFL heights should be determined/surveyable or provided. 

  • Wall finishes should be installed or provided. 

Due to the bespoke nature of the Company’s work, it’s recommended that Clients provide advance notice of anything the Company might need to consider during surveying, or any job specifics that might cause delays in the survey/drawing process. 

Where dimensions are verbally agreed upon on-site, or are to be taken from plans, the Company takes no responsibility for these measurements. 

Quotations provided by the Company are based on received quantities and dimensions and are subject to site measurement. If sizes and specifications vary after a site visit, the Company reserves the right to re-quote the project. 


Variations: Any changes to orders must be made in writing. Additional costs may apply depending on the variation(s) and the order’s current progress. No work will proceed without agreed-upon costs in writing.

Consumer Rights Act 2015


Order cancellations require the Company’s written approval. In the event of cancellation, the Client must compensate the Company for any incurred costs, damages, or losses.

Consumer Contracts Regulations 2013

Consumer Rights Act 2015


If additional deliveries or part-deliveries, aside from the planned deliveries, are requested, they will be charged at £400.00 + VAT per delivery. 

The Company shall only deliver goods to premises or sites adjacent to an adopted highway and will not move their delivery vehicles beyond the end of the adopted highway. Unloading will only be carried out to a designated area no more than 10 meters from the delivery vehicle. 

Once delivered, responsibility for the goods transfers to the Client. Damages caused by non-Company personnel are the Client’s liability.

Consumer Rights Act 2015


If the agreed delivery date is postponed after order confirmation, the Company may charge a storage fee.


Clients are responsible for site preparation for installation. This includes the removal of old furniture, wall painting, flooring installation, and utility positioning. The Company’s quotes account for the required installation days. Additional days will incur a daily rate of £300.00 + VAT per person. The Company’s installation team must not be interrupted during on-site installation. Any work that’s planned, then stopped, suspended, or interrupted, will be rescheduled to the next available installation date(s), which will be charged at the same rate as additional installation day(s).


Any notice or other communication under this contract must be in writing and delivered by hand, post, or email to the Company.

Notices are deemed received: 

  • By hand: upon delivery. 

  • By pre-paid post: two days after posting. 

  • By email: upon receipt of a “read notice” from the recipient to the sender. 

Electronic Communications Act 2000


Neither the Client nor the Company will be liable for any failure or delay in performing obligations under these terms when such delay arises from causes beyond reasonable control. These causes include, but aren’t limited to, power failures, ISP failures, industrial actions, civil unrest, fires, floods, storms, earthquakes, terrorist acts, war, and governmental actions.


The Company warrants that all goods are free from defects. Goods must be inspected within seven days post-installation. Defective or damaged goods will be repaired or replaced if damage results from the Company’s installation. This warranty doesn’t cover damages from normal wear and tear, intentional damages, accidents, negligence, misuse, non-adherence to aftercare instructions, or unauthorized repairs or modifications.

Consumer Rights Act 2015

Sale of Goods Act 1979


The copyright concerning all drawings, details, and related documents prepared by or for the Company in relation to the contract works remains with the Company. 

Provided all sums due under this contract have been paid to the Company, the Client receives a non-exclusive, royalty-free, irrevocable license to copy and use these documents for purposes related to the contract works. This license does not extend to reproducing the design for any extension of the contract works. 

The Company isn’t liable for any use of these documents by the Client for purposes other than for which they were prepared.

The Company reserves the right to take appropriate action to prevent or restrain copyright infringement. 

Copyright, Designs and Patents Act 1988


  • The Company reserves the right to photograph all completed or in-process work for their portfolio.

  • The quoted price doesn’t cover the preparation of openings. If items or work need revision due to testing results (if testing shows items don’t meet performance criteria), such revisions are considered variations to this contract.

  • All quotes assume the Company will receive an order for all priced items. The Company reserves the right to revise individual rates if only part of the quotation is accepted or if it’s modified.

  • For timber moisture content: With board materials at a 12% moisture content and solid timbers kiln-dried between 8% and 12% moisture content, a slight adjustment to the timber dimensions might be experienced.

  • All installation dates provided are estimates. The Company will make all reasonable efforts to meet these dates. The Client will be notified promptly of any changes. 


This contract and any disputes or claims arising out of or in connection with it will be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract.

Scroll to Top

Utility System the first system of elements for kitchens with superior accessibility